FAQ

Yes. All personal data submitted are kept highly confidential and secured.

No. This delivery charges may change according to the weight of the product, and delivery destination. You may check the actual delivery rate upon check out page. Any weight more than 5kg, there will be extra charges according to the weight tier.

Alpro Pharmacy reserved the right to requests extra courier charges on International route based on actual weight, custom clearance and tax incurred which are varies from time to time.

All items selling at Alpro Pharmacy are 100% Genuine and Medication Safety which is safe to delivery to your destination.

Firmly, we make sure that the sale of all items complies with all laws and regulations.

• Animal and wildlife products (including, without limitation, wild animals);
• Artifacts and antiquities;
• Used cosmetics;
• Counterfeit currency and stamps;
• Credit and debit cards; Currency or credits including, without limitation, digital currency or credits, and stored value cards;
• Drugs, prescription-only medicines, pharmacy-only medicines, drug-like substances and associated paraphernalia. For more information, please click https://www.pharmacy.gov.my/v2/en/apps/iklan
• Embargoed goods;
• Firearms, weapons such as pepper spray, replicas, and stun guns, etc.;
• Government or Police related items such as badges, insignia or uniforms
• Human parts or remains
• Lock-picking devices
• Lottery tickets
• Prohibited Food: For the safety of our community, we may not list any food items hazardous to human health.
• Pesticides
• Potentially infringing items: Items including but not limited to replicas, counterfeit items, and unauthorized copies of a product or item which may be in  violation of certain copyrights, trademarks, or other intellectual property rights of third parties.
• Services: Unless expressly allowed by Alpro Pharmacy, the provision of services, including but not limited to services that are sexual, illegal in nature or in violation of the Terms of Service, are prohibited on this platform.
• Slot machines
• Recalled items
• Shares, stock, other securities and stamps
• Tobacco or tobacco-related products, including without limitation electric cigarettes/e-juices that contain nicotine;
• Obscene, seditious or treasonous materials
• Products that (a) relate to campaigns, elections, political issues, or issues of public debate, (b) advocate for or against, or attack a politician or political party, or (c) promote or encourage any form of hate, crime, prejudice, rebellion or violence;
• Publications, books, films, videos and/or video games that do not comply with applicable laws in the country of sale and/or delivery
• Stolen goods
• Mislabelled goods 
• Telecommunication equipment that has not been registered with the Malaysian Communications and Multimedia Commission (MCMC), and electronic surveillance equipment and other similar electronic equipment such as cable TV, de-scramblers, radar scanners, traffic signal control devices, wiretapping devices and telephone bugging devices;
• Any other items that are, or that contain components that are (i) illegal or restricted in the jurisdiction of Alpro Pharmacy or which otherwise encourage illegal or restricted activities, or (ii) determined by any governmental or regulatory authority to pose a potential health or safety risk.

Yes. We have international delivery route to countries listed below:-

• Singapore
• Indonesia
• Brunei
• Hong Kong

We will revise the delivery rate without prior notice based on different delivery destination & courier services, hence you may check the actual delivery rate upon check out page.

Alpro Pharmacy reserved the right to requests extra courier charges on International route based on actual weight, custom clearance and tax incurred which are varies from time to time.

All items selling at Alpro Pharmacy are 100% Genuine and Medication Safety which is safe to delivery to your destination.

If you would like to find out more details about Dangerous Goods or prohibited items for our Supported Logistics, please check out the respective links below.

DHL eCommerce Terms and Conditions for Shipping

J&T Express Malaysia Terms and Conditions for Shipping.

Ninja Van Malaysia Terms and Conditions for Parcel Delivery

GDex Malaysia Term and Condition for Shipping

CityLink Malaysia Term and Condition for Shipping

This guide aims to help you better understand which items are considered as
Prohibited, Restricted, Normal Goods and therefore cannot be shipped via air cargo or air mail transportation.

When shipping your parcel, it is important to take note of the nature of your products.

If you have more questions, you can contact us at customercare@alpropharmay.com .

This guide aims to help you better understand which items are considered as
Prohibited, Restricted, Normal Goods and therefore cannot be shipped via air cargo or air mail transportation.

When shipping your parcel, it is important to take note of the nature of your products.

If you have more questions, you can contact us at customercare@alpropharmay.com .

This guide aims to help you better understand which items are considered as
Prohibited, Restricted, Normal Goods and therefore cannot be shipped via air cargo or air mail transportation.

When shipping your parcel, it is important to take note of the nature of your products.

If you have more questions, you can contact us at customercare@alpropharmay.com .