Privacy Policy

Privacy Policy Statement

This statement sets out the Privacy Policy and practices of Alpro Alliance Sdn Bhd (the “Company“), its subsidiaries and associated companies wherever in the world (together, the “Group“) that will be followed with respect to the collection, use and/or disclosure of customers’ personal data. This statement is provided in accordance with the Personal Data Protection Act (Act 26 of 2012) (the “PDPA“).

Please note that this Privacy Policy complements, and does not limit or replace, the purposes for which you provide the Group with your personal data which may be expressly stated in any form for submission of personal data to the Group.

  1. Personal Data

    What kind of personal information we collect
    The personal information collected by us may include (but is not limited to) the following: –
     – Name, Age, Gender, Date of Birth;
     – Race, Nationality and Identity Card Number / Passport Number;
     – Contact information including Home Address, Telephone Number and Email Address;
     – Your purchase details and history to help us offer tailored promotions to you.

    Purpose for these is get customer update the latest info regarding:
    – sales and promotions
    – other offers and promotions from the third-party merchants or strategic partners that we cooperate with to provide benefits to our customers.
    – enabling your use of the services which the Group provides, including, where necessary, contacting you (whether by SMS, email or otherwise);
     – dealing with enquiries made by you;
     – maintenance and updating of the data;
     – statistical analysis;
     – administrative or operational purposes;
     – tax filing preparation;
     – processing credit notes and processing refunds;
     – collection of fees, charges and expenses for services provided;
     – verification and identification purposes;
     – carrying out billing, accounting, auditing and the maintenance of proper book-keeping to explain the Company’s operations and business; and/or
     – the disclosure of the relevant books, documents, records and information (in hard or soft copy) to the auditors for the preparation of financial reports.

    If you have provided personal data of individuals other than yourself to the Group, you also confirm that you have sought the requisite consent from these individuals to the collection, use and disclosure of their personal data.

  2. Data Quality
    The Company will take reasonable steps to make sure that the personal data it collects, uses or discloses is accurate, complete and up to date.

  3. Data Security

    The Company will take reasonable steps to protect the personal data it holds from misuse and loss and from unauthorized access, modification, or disclosure. The Company will not keep personal data for longer than is necessary and will take reasonable steps to destroy or permanently de-identify personal data if it is no longer needed.

    Upon your written request, you are entitled to have access to or correction of the personal data about you that is in the possession or under the control of the Group in which a fee will be charged to you (if necessary).You may send your data access request, data correction request or any inquiries about this policy by you making a written application to us at email: .

  4. Access and Correction

    You are entitled to have access to the personal data about you that is in the possession or under the control of the organization and information about the ways in which the personal data has been or may have been used or disclosed within a year before the date of the request. This can be done by you making a written application to the Designated Person (as defined below) requesting for any such information. The Company reserves the right to charge a fee (representing its costs in administering your request) for supplying such information and to refuse requests which, in its opinion, occur with unreasonable frequency.

    The Company will also, where you have requested that it correct an error or omission in the personal data about you that is kept with the Company, correct such data as soon as practicable and send the corrected personal data to every organisation to which the personal data was sent before it had been corrected, if applicable, unless that organisation does not need the corrected personal data for any legal or business purpose.

    The Company may however choose not to provide you with access to or correct such information, in accordance with the exceptions under the PDPA. This would include cases where:

    1. The Company is satisfied on reasonable grounds that the correction should not be made;
    2. The request for access is frivolous or vexatious or the information requested is trivial;
    3. The personal data is related to a prosecution and all the proceedings related to the prosecution have not been completed;
    4. The personal data, if disclosed, would reveal confidential commercial information that could, in the opinion of a reasonable person, harm the competitive position of the organisation; and
    5. The personal data was collected, used or disclosed for the purposes of an investigation and associated proceedings and appeals have not been completed.
  5. Transborder Data Flows

    If your personal data is transferred to a country or territory outside Singapore, for instance, if your personal data is required for administrative or operational purposes in other companies within the Group, we will ensure that the recipients thereof provide a standard of protection to your personal data so transferred that is comparable to that which is provided herein.

  6. Personal Data Erasure
    You may request for personal data deletion via emailing to Upon deletion, all information collected mentioned above will be removed from the database. All loyalty offerings entitlement including shopping points and redemption will be forfeited.

  7. Enquiries and Complaints

    If you have any queries or requests or wish to make any applications concerning your personal information or data, please contact us via phone call or e-mail.

    Contact Number: 06 792 1923

    This privacy policy was last modified on the 5th May 2022.

If you are interested in becoming a franchisee of Alpro Pharmacy, kindly fill up the form below.

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