Alpro Pharmacy’s Price Match Policy
Alpro Pharmacy is committed to providing low prices every day, on the selected items. If you find a lower price from a retailer on an identical, in-stock product, tell us and we’ll match it. You may checkout our FAQ section for easy reference.
A. The following limitations apply:
- The price match is limited to the items labelled with ‘Guarantee Lowest Price’ only. Alpro Pharmacy reserves the right to change the items labelled with ‘Guarantee Lowest Price’ according to the market trends.
- The item must be identical (i.e., size, model, quantity, brand, colour, flavour).
- The customer must own the Alpro Pharmacy’s membership.
- The Price match claim period must be done within 7 calendar days from the date of purchased from Alpro Pharmacy with receipt. The claim must be submitted within 30 calendar days from the date of purchase from Alpro Pharmacy.
- The item must be purchased from the Alpro Pharmacy offline store. Price match would not be applicable for the item purchased from Alpro One Click, Alpro Lazada, Alpro Shopee and other online platforms.
- Price match policy applicable for the items sold and fulfilled by the list of physical retailers in Appendix B only.
- We will honour the price match according to the quantities stated in both receipts from Alpro Pharmacy and the list of physical retailers in Appendix B, whichever quantity is lower.
- The claim can only be raised by the member who has purchased the item from Alpro Pharmacy under the same membership account. The original member card must be presented during the claim process.
- Items purchased from Alpro Pharmacy that later decreased in price.
- Item purchased from all online platforms including Alpro One Click, Alpro Lazada, Alpro Shopee and other retailer’s online platforms.
- Item with Expiration Date less than 1 year from the date of purchase of the list of physical retailers in Appendix B. This clause does not apply to items that are purchased from Alpro Pharmacy with the same/shorter expiration date.
- Item’s price during retailer’s new store opening event.
- Price with staff’s benefit, eg: Staff Price.
- Auction prices.
- Prices that cannot be determined independent of other items, e.g: shipping charges.
- Special price with conditions, eg: PWP, Bundle offers, rebates, coupons, vouchers, mail-in offers, offers that include financing, advertisements that require a purchase to receive a gift card, Percentage Off, or Buy One Get One Free advertisements without a specified price.
- Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity.
- Damaged, used, or refurbished items.
- Watsons Pharmacy
- Guardian Pharmacy
- Big Pharmacy
- Caring Pharmacy
- Health Lane Pharmacy
- Multicare Pharmacy
- Aeon Department Store
- Lotus’s Hypermarket
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