Online Pharmacy Malaysia
We deliver genuine medicine to your doorstep.
How does online pharmacy work?
Replenishing medicines just got easier
You can now order medications online through us. We will then deliver to your doorstep. You can get prescription medications by uploading a copy of your prescription in the order form or speak to our online doctor. Do not worry, our pharmacists will guide you through the process. To get started, simply fill in the medication order form below.
Fill Up Form
Firstly, ensure that all the relevant information is filled up accurately.
Snap & Upload Prescription*
In the case, if you do not have a paper prescription, our online doctor will assist you.
Review & Confirmation
Next, our pharmacist will review your prescription and get in touch with you for further verification.
Secured Payment
Once transaction is created, you may proceed with payment via the web through secure payment gateway.
Delivery
Finally, you will receive your medications at your doorstep.
*A written document which a doctor writes the details of the medicine that someone needs.
Frequently Asked Questions
About Medication Delivery Service
Do I need a prescription for your medications?
Yes, a valid paper prescription is important. This is so that our dedicated pharmacists can verify and countercheck that you have ordered the right medication.
What if I do not have a prescription?
You can still submit the form. Our pharmacist will contact you and guide you to speak with our online doctor for a valid electronic prescription.
How long does it take for me to receive my medication?
It will take about 3 to 5 working days for medication delivery to Peninsular Malaysia. For East Malaysia area, it may take about 5 to 7 working days.
What happens if I receive wrong medication or do not receive any medication?
Kindly contact our dedicated hotline @ 013-2862923 and our pharmacist will attend to your request.
Where are the medications from and how do I know if they are safe?
Do not worry, all medication supplied is guaranteed 100% genuine with RM 1,000,000 product liability insurance. Alpro Pharmacy is also the largest prescription pharmacy in Malaysia.
Will my personal data be secure with Alpro Pharmacy?
Your privacy and security are extremely important to us. We are committed to protect the confidentiality of your personal data. This information is kept private, unless consent is granted by the patient. Read our privacy policy here.
I wish to speak to a pharmacist, what should I do ?
Kindly contact our dedicated hotline @ 013-2862923 and our pharmacist will attend to your request.
Common Medications Dispensed Through Delivery
International Delivery
Singapore
International Medicine Delivery to Singapore
How to order Medication Delivery?
With Prescription:
Upload your doctor’s prescription by filling up the order form or talk to our pharmacist on duty via WhatsApp.
Without Prescription:
Fill in the order form and obtain a FREE COMPLIMENTARY e-Consultation from our online doctor.
Our pharmacist will dispense your medication and deliver it to your doorstep safely.
How long it takes?
2-4 working days, delivery time may vary due to Singapore Custom clearance.
E-Consultation & E-Prescription Fees
We waived the doctor e-Consultation & e-Prescription fees which cost RM30 per session.
Pharmacist Dispensing Fees
We waived the pharmacist dispensing and checking fees which cost RM15 per dispensing.
Shipping Fees Calculation
Shipping fees to Singapore starting from SGD 25 (MYR 75) for 0.5 kg parcel by DHL Express.
Additional charges will be incurred for weight more than 0.5kg.
You may WhatsApp us for further inquiries.
Goods and Services Tax (GST) Calculation
All goods imported into Singapore are subject to Goods and Services Tax (GST) levied at 7% of the goods’ CIF value (Cost, Insurance and Freight) inclusive of all other charges, costs and expenses incidental to the sale and delivery of the goods into Singapore.
GST relief is granted imported by post or air freight with a total CIF value not exceeding S$400.00. The entire sum would be subject to GST if the total CIF value exceeds S$400.
For more information, kindly refer this link.
What happened if my Medication Parcel damaged or lost?
Alpro Secured DeliveryTM provides FULL REFUND or FULL REPLACEMENT up to RM10,000 per parcel if your medication is damaged or lost during the delivery process. This does not include loss due to Singapore Custom confiscation.
How to track my Medication Parcel?
You will receive the parcel tracking number via email. To track your parcel, click here and key in the tracking number.
Important notes
The optimum parcel purchased goods value is within RM1000 – RM1150.
No liquid product is allowed.
For medication delivery to Singapore, each order is limited to not more than 3 months’ supplies.
Indonesia
International Medicine Delivery to Indonesia
How to order Medication Delivery?
With Prescription:
Upload your doctor’s prescription by filling up the order form or talk to our pharmacist on duty via WhatsApp.
Without Prescription:
Fill in the order form and obtain a FREE COMPLIMENTARY e-Consultation from our online doctor.
Our pharmacist will dispense your medication and deliver it to your doorstep safely.
How long it takes?
5-7 working days, delivery time may vary due to Indonesia Custom clearance.
E-Consultation & E-Prescription Fees
We waived the doctor e-Consultation & e-Prescription fees which cost RM30 per session.
Pharmacist Dispensing Fees
We waived the pharmacist dispensing and checking fees which cost RM15 per dispensing.
Shipping Fees Calculation
Shipping fees to Indonesia starting from IDR 438,595 ( MYR 124 ) for 0.5 kg parcel by DHL Express.
Additional charges will be incurred for weight more than 0.5kg.
You may WhatsApp us for further inquiries.
Import Duty Tax, Value-Added Tax and Income Tax Calculation
All taxable goods to import into Indonesia have Import Duty Tax levied at 7.5% of the goods’ CIF value (Cost, Insurance and Freight) inclusive of all other charges, costs and expenses incidental to the sale and delivery of the goods, 10% Value-Added Tax and 10% income tax apply to taxable goods in addition to the value-added tax and import duty.
For more information, kindly refer to this link.
What happened if my Medication Parcel damaged or lost?
Alpro Secured DeliveryTM provides FULL REFUND or FULL REPLACEMENT up to RM10,000 per parcel if your medication is damaged or lost during the delivery process. This does not include loss due to Singapore Custom confiscation.
How to track my Medication Parcel?
You will receive the parcel tracking number via email. To track your parcel, click here and key in the tracking number.
Important notes
No liquid product is allowed.
For medication delivery to Singapore, each order is limited to not more than 3 months’ supplies.
Brunei
International Medicine Delivery to Brunei
How to order Medication Delivery?
With Prescription:
Upload your doctor’s prescription by filling up the order form or talk to our pharmacist on duty via WhatsApp.
Without Prescription:
Fill in the order form and obtain a FREE COMPLIMENTARY e-Consultation from our online doctor.
Our pharmacist will dispense your medication and deliver it to your doorstep safely.
How long it takes?
3-5 working days, delivery time may vary due to Indonesia Custom clearance.
E-Consultation & E-Prescription Fees
We waived the doctor e-Consultation & e-Prescription fees which cost RM30 per session.
Pharmacist Dispensing Fees
We waived the pharmacist dispensing and checking fees which cost RM15 per dispensing.
Shipping Fees Calculation
Shipping fees to Indonesia starting from BND 31 ( MYR 94 ) for 0.5 kg parcel by DHL Express.
Additional charges will be incurred for weight more than 0.5kg.
You may WhatsApp us for further inquiries.
Import Duty Tax, Value-Added Tax and Income Tax Calculation
All taxable goods to import into Indonesia have Import Duty Tax levied at 7.5% of the goods’ CIF value (Cost, Insurance and Freight) inclusive of all other charges, costs and expenses incidental to the sale and delivery of the goods, 10% Value-Added Tax and 10% income tax apply to taxable goods in addition to the value-added tax and import duty.
For more information, kindly refer to this link.
What happened if my Medication Parcel damaged or lost?
Alpro Secured DeliveryTM provides FULL REFUND or FULL REPLACEMENT up to RM10,000 per parcel if your medication is damaged or lost during the delivery process. This does not include loss due to Singapore Custom confiscation.
How to track my Medication Parcel?
You will receive the parcel tracking number via email. To track your parcel, click here and key in the tracking number.
Important notes
No liquid product is allowed.
For medication delivery to Singapore, each order is limited to not more than 3 months’ supplies.
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