How does online pharmacy work?
Replenishing medicines just got easier
You can now order medications online through us. We will then deliver to your doorstep. You can get prescription medications by uploading a copy of your prescription in the order form or speak to our online doctor. Do not worry, our pharmacists will guide you through the process. To get started, simply fill in the medication order form below.
Fill Up Form
Firstly, ensure that all the relevant information is filled up accurately.
Snap & Upload Prescription*
In the case, if you do not have a paper prescription, our online doctor will assist you.
Review & Confirmation
Next, our pharmacist will review your prescription and get in touch with you for further verification.
Secured Payment
Once transaction is created, you may proceed with payment via the web through secure payment gateway.
Delivery
Finally, you will receive your medications at your doorstep.
*A written document which a doctor writes the details of the medicine that someone needs.
Frequently Asked Questions
About Medication Delivery Service
Do I need a prescription for your medications?
Yes, a valid paper prescription is important. This is so that our dedicated pharmacists can verify and countercheck that you have ordered the right medication.
What if I do not have a prescription?
You can still submit the form. Our pharmacist will contact you and guide you to speak with our online doctor for a valid electronic prescription.
How long does it take for me to receive my medication?
It will take about 3 to 5 working days for medication delivery to Peninsular Malaysia. For East Malaysia area, it may take about 5 to 7 working days.
What happens if I receive wrong medication or do not receive any medication?
Kindly contact our dedicated hotline @ 013-2862923 and our pharmacist will attend to your request.
Where are the medications from and how do I know if they are safe?
Do not worry, all medication supplied is guaranteed 100% genuine with RM 1,000,000 product liability insurance. Alpro Pharmacy is also the largest prescription pharmacy in Malaysia.
I have to collect my insulin at the clinic every month since it is temperature-sensitive. Will Alpro Pharmacy be able to deliver it to me?
For cold-chain products, we recommend our customers to collect from our nearest Alpro Pharmacy outlets. You may contact us to reserve the medication for you at your selected outlet. Click here for store locator.
Will my personal data be secure with Alpro Pharmacy?
Your privacy and security are extremely important to us. We are committed to protect the confidentiality of your personal data. This information is kept private, unless consent is granted by the patient. Read our privacy policy here.
I wish to speak to a pharmacist, what should I do ?
Kindly contact our dedicated hotline @ 013-2862923 and our pharmacist will attend to your request.
Common Medications Dispensed Through Delivery
Order Medicine Online Now
Our Pharmacists require this information, kindly fill in the fields below:
Consult Our Pharmacists Online
Get Instant Recommendations
Wherever You Are
In need of a quick solution? Do you need instant medical advice or second opinion on your
health-related matters? Feel free to start a chat with our friendly pharmacists.
