Terms and Conditions for Online Purchase

These are the terms & condition.

Thank you for visiting the Alrpopharmacy.com/oneclick web site (the “Site”). Alpropharmacy.com/oneclick/ is a leading online pharmacy: a retail store and information site for pharmaceutical products managed by Alpro Pharmacy Sdn Bhd (the “Company”) reg.co.no.561739 and online orders are picked packed and fulfilled by Alpro Alliance Sdn Bhd and its subsidiaries and associated companies (“the Group”) registered address at Unit V1-A, Lot 45880, Jalan Techvalley 3/2, Sendayan Techvalley, 71950 Bandar Sri Sendayan, Negeri Sembilan. The Site is designed to provide a convenient, medication safety and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the Alpropharmacy.com/oneclick/ online store offers an easy and convenient method of ordering pharmaceutical products online, along with a wealth of health-related information.

Alpropharmacy.com/oneclick/ want each visitor/ member to the Site (“you”) to have a safe, pleasurable visit, so the company have established the following terms and conditions so that we both know what to expect from each other. By using the Site, you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.


This site is owned and operated by Alpro Pharmacy Sdn Bhd.. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively “Content”) as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2020, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Alpropharmacy.com/oneclick/ or their respective content providers. All software used on the site is the sole property of Alpropharmacy.com/oneclick/ or those supplying the software. You acknowledge that the Site contains Content, audio and video clips, and software that are protected by copyrights, trademarks, or other intellectual property rights and that these rights are valid and maybe protected in all forms, media, and technologies which exist now or are developed in the future. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Alpropharmacy.com/oneclick/ ‘s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.


All information supplied has NO GUARANTEE whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. ­No guarantee is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products, and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each illness, disease, infection, injury, or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. ­You take full and total responsibility for what you do with this information and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice, or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioners, or qualified health provider when starting any new medical treatment, continuing with medical treatment, or with any questions you may have regarding yours or any other parties’ medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.


Except as expressly stated herein, Alpropharmacy.com/oneclick/ makes no representation or warranties, either express or implied, of any kind respect to products sold on the site. Except as expressly stated herein, Alpropharmacy.com/oneclick/ expressly disclaims all warranties, either express or implied, of any kind respect to products sold on the site, including but not limited to merchantability and fitness for a particular purpose except for the ‘consumer guarantees outlined in the Malaysia consumer law. You agree that the sole and exclusive maximum liability to Alpropharmacy.com/oneclick/ arising from any product sold on the Site shall be the price of the product ordered. In no event shall Alpropharmacy.com/oneclick/, its subsidiaries, directors, employees, and representative be liable for special, indirect, consequential, or punitive damages related to product sole.


The company shall not be liable for any delay or failure in our performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control. For the regulation’s perspective, we need to strictly follow the times stipulated in terms & conditions, however, we can rely on the above if we are unable to do so. In the event, we need to process the refunds within 30 days as stipulated in the T&Cs otherwise we will be liable. 


You expressly agree that use of the Site is at your sole risk. In no event will Alpropharmacy.com/oneclick/, its subsidiaries, directors, employees and representative, third-party content providers or the like warrant that the Site will be uninterrupted or error-free. In addition, Alpropharmacy.com/oneclick/ , do not make any guarantee as to the results that may be obtained from the use of the site, or use of the information, content, service, or products provided through the site.

Further, Alpropharmacy.com/oneclick/ explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site from third parties. The company cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the Site liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that results from (i) the use of or inability to use the Site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the Site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the Site, (v) negligent or wilful acts of Alpropharmacy.com/oneclick/ , its subsidiaries, directors, employees, and representatives or (vi) any other matter relating to the Site.

You agree to indemnify and hold Alpropharmacy.com/oneclick/ , and our directors, officers, employees, and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.


In consideration of your use of the Site, you must be over eighteen (13) years of age, and you agree to:

  1. provide true, accurate, current, and complete information about yourself as prompted by the registration form (the “Registration Information”);
  2. maintain and promptly update the Registration Information to keep it true, accurate, current; and complete, and
  3. authorize us to assume that any person using the Site with your username and password is either you or is authorized to act for you.

If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Alpropharmacy.com/oneclick/ consider this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Your data is protected, kindly refer to the Privacy Policy which the purposes for which you provide the Group with your personal data which may be expressly stated in any form for submission of personal data to the Group.

Alpro Pharmacy shall have no responsibility or liability for
inaccurate information or information that later becomes outdated, and shall
have no obligation to make efforts to determine the correct contact or shipping


Credit Cards: We accept all major credit cards including Visa and MasterCard. There is no surcharge for Visa or Mastercard transactions with Alpropharmacy.com/oneclick/. Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point (except in the case of recurring orders, where you credit card details will be stored by our third-party service provider. In the event that we cannot fulfill your order due to stock shortages or some items cannot be shipped, we will contact you and do further arrangements under your consent with priority to make a refund with membership points or refund the difference back to your credit card. These refunds may take several business days up to 30days to appear on your statement.

eWallet: Alpropharmacy.com/oneclick/ accepts eWallet. Orders are processed upon receipt of money from eWallet including Boost, Grab Wallet, Maybank QRPay, Mcash, Touchngo Wallet, Nets. Your eWallet will be billed as soon as your order is placed. In the event that we cannot fulfill your order due to stock shortages or some items cannot be shipped, we will contact you and do further arrangements under your consent with priority to make a refund with membership points or refund the difference back to your eWallet. These refunds may take several business days up to 30days to appear on your statement.

Membership points (“points”) Terms of Use: KEY TERMS AND CONDITIONS FOR USE: Membership points are to be treated as cash value (150 points equivalent to RM1). Membership points are: Redeemable for merchandise at Alpropharmacy.com/oneclick/ or services at all Alpro Pharmacy outlets; not redeemable for cash and cannot be used for payment of credit or retail accounts. Membership points balance must be redeemed before the expiry date shown on the system, refer to Alpro Lifetime VIP Membership FAQ for more information. It is up to you to use the full value before the expiry date, cash will not be given for any unused balance. Unused balance on the expiry of the membership points will not be refunded or credited. You are liable for all transactions on your membership points except to the extent to which there has been fraud or negligence by us or any of our employees. Check available membership points balance by contacting customer care. We reserve the right to change any terms. We reserve the right to change any terms


Your receipt of an electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Alpropharmacy.com/oneclick/ reserves the right at any time after receipt of your order to accept or decline your order for any reason. Alpropharmacy.com/oneclick/ reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.



We shall deliver the products to the delivery address specified and keyed in by you on the order form. Your order will be delivered to you via the service of a courier service company appointed by Alpro Pharmacy. We aim to deliver within the time-frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. Refer FAQ for the delivery time frame.

On delivery of the product, you are required to sign for the delivery. You shall examine the goods immediately upon collection for any deficiencies and/or damages before you sign for the delivery. All risk in the product shall pass to you upon delivery. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for the cancellation of the order or delivery to an alternative delivery address.

All goods must be received by an adult aged 18 years or over. If the driver has doubts over the age of the person receiving the goods, he is entitled to ask such a person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, Alpro Pharmacy shall not hand over the goods.

If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier. If you request for redelivery, we are entitled to charge for providing the service. It is the responsibility of the customer to notify Alpro Pharmacy immediately of any change to their delivery address.

We reserve the right to decline the delivery of goods to any customer at our sole discretion absolutely. The shipping fee cannot be paid by membership points, eVoucher, eCoupon, and excluded from earning membership points. You can refer to the FAQ about the shipping fee.


You ordered products will be pack within 3 working days from the day of confirmation of order is issued. The packed order will be delivered to you within 7-14 working days in West Malayia; or 14-21 working days in East Malaysia. A Collect Notice will be sent to you via WhatsApp messaging to confirm the date of collection. The point of the collection is only applicable to selected Alpro Pharmacy stores. If you are not personally available to collect at the store, an authorized representative may collect on your behalf provided you had called customer service to update the representative information and the representative must be over 18 years of age. You or your representative may be required to produce proof of identity (Collect Notice) on the collection of products and you or your representative shall acknowledge receipt of the delivery.

We will not entertain any request for change of store for collection after the order confirmation is issued. We reserve the right to withhold delivery of the products to you if we have any doubts whatsoever as to your creditworthiness or insufficient identification. No delivery charges apply for orders collected in the selected store. However, we reserve the right to charge RM10 administration charges/delivery charges for any other special redelivery arrangement or return request


When placing a Pre-order products, you will be required to provide full information and you shall ensure that such information is kept current and accurate. You acknowledge and agree that Alpro Pharmacy may decline or delay reservations to avoid oversubscription or as it deems appropriate, we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order.

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Alpro Pharmacy does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, Alpro Pharmacy is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such delivery schedule.


If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your reservation within 7 days upon purchased. Cancellation Buyer or Seller may cancel this reservation by terminating the Pre-order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price without interest. If Alpro Pharmacy cancels your reservation you will receive a full refund of the Purchase Price without interest.


Alpropharmacy.com/oneclick/ may (at its absolute discretion) allow customers, for orders shipped within Malaysia, Singapore & Jakarta, Indonesia, to order products on an ongoing/recurring basis, by selecting the purchase quantity and order frequency in which they would like the product(s) to be delivered to them. Customers must create an Account to take advantage of this service. Products will be sold to the customer at the fixed price paid by the customer at the time of the first order. Customers may cancel or pause a recurring order (in whole or in part) at any time, up to the shipment date. To cancel, suspend or pause a recurring order log into your account at Alpropharmacy.com/oneclick/. Payment for recurring order can be made by credit card and you can set or adjust the payment method at any time prior to the shipment date by logging into your account. If your credit card account has been charged for a purchase which is part of a recurring order, but the purchase has not yet been dispatched, Alpropharmacy.com/oneclick/ we will contact you and do further arrangement under your consent with priority to make a refund with membership points or issue a credit to your credit card in the amount of the cancelled order charged to your credit card. Alpropharmacy.com/oneclick/ cannot guarantee that products selected for recurring orders will be available for supply, including at the frequency selected by the customer. In the event that Alpropharmacy.com/oneclick/ does not have sufficient stock to fill an order, the customer will be notified and given the option to either choose to wait for the product to be restocked, cancel that particular occurrence of the supply of the product, or cancel the recurring order. Where a product is discontinued the customer will be given the option to select a suitable replacement product or cancel the order. Shipping costs for recurring product deliveries will be determined in the same manner as for individual product deliveries. Alpropharmacy.com/oneclick/ reserves the right to cancel or skip a recurring order at any time and notify you via email.

Alpropharmacy.com/oneclick/ uses the iPay88 payment gateway to process credit card payments on an ongoing basis required for it to provide the recurring delivery service. To take advantage of the recurring deliveries service, customers must allow iPay88 to store their credit card details. iPay88 will collect, store, and use your personal information in accordance with its privacy policy.


Alpropharmacy.com/oneclick/ reserves the right to monitor and limit the purchase amounts and/or purchase frequency of products at its sole discretion. Alpropharmacy.com/oneclick/ reserves the right to restrict sales to a non-commercial level at its sole discretion (including in respect of sales on a recurring basis). In such cases, Alpropharmacy.com/oneclick/ will reduce product(s) and/or order frequency to what Alpropharmacy.com/oneclick/ considers a non-commercial supply. Any commercial supplies should be by request by email to customercare@alpropharmacy.com.


You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.


Alpropharmacy.com/oneclick/ may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our subsidiaries, directors, employees, representatives, sponsors, third-party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

Alpropharmacy.com/oneclick/ may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.


In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Alpropharmacy.com/oneclick/ shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Alpropharmacy.com/oneclick/ shall have the right to refuse or cancel any such orders whether the order has been confirmed and payment is made. If your payment has been made for the purchase and your order is requested to be cancelled, we will contact you and do further arrangements under your consent with priority to make a refund with membership points or issue a credit to your related payment methods account in the amount of the incorrect price.


As far as legally possible this Agreement, its terms and conditions, and the Use of this Site shall be governed by the laws in existence from time to time in Malaysia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the Malaysian Communications and Multimedia Commission.


These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

Copyright © 2020 All rights reserved.

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